Service Engineer/Specialist - Dublin, OH

TRC Talent Solutions is partnering with a controls and automation organization seeking a Service Engineer / Specialist to support the reliability, uptime, and lifecycle performance of mission-critical control systems. This role is primarily focused on field service operations, system troubleshooting, and continuous performance improvement, with additional support for project execution and customer engagement.

Summary

The Service Engineer / Specialist is responsible for maintaining, troubleshooting, and optimizing control systems operating in 24/7 environments. The role ensures high system availability through proactive maintenance, rapid incident response, and structured SLA management. The position also supports system upgrades, commissioning, and technical coordination with customers and internal engineering teams.

Responsibilities

• Inspect, maintain, and update control systems in active operational environments

• Troubleshoot control system failures and implement corrective/performance improvements

• Monitor service channels (phone, email, ticketing systems) and respond to incidents within SLA requirements

• Track KPIs and collaborate with internal teams to resolve issues efficiently

• Ensure ongoing system reliability and minimize downtime across supported platforms

• Participate in 24/7 on-call rotation and respond to critical system events as required

• Review P&IDs and develop instrumentation lists

• Prepare technical documentation and system configuration records

• Configure HMI screens and PLC/DDC/DCS control logic

• Support system networking, integration, and configuration activities

• Assist with onsite startup, calibration, testing, troubleshooting, and commissioning

• Support customer training and system handover activities

• Provide technical expertise during customer and sales discussions

• Support identification of additional service opportunities within existing accounts

• Maintain strong customer relationships through technical engagement and responsiveness

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field (or equivalent experience)

• Strong understanding of mechanical and electrical systems in industrial or building automation environments

• Experience with one or more of the following platforms:

  • Tridium Niagara N4

  • Distech (BACnet, LON, Eclypse Controllers)

  • Johnson Controls (Metasys, Facility Explorer)

  • Siemens (Apogee, Talon, DXR, Desigo CC/Insight)

  • Rockwell Automation (FactoryTalk, RSLogix/Studio 5000, PlantPAx)

• Understanding of HVAC systems, P&IDs, and functional testing

• Experience troubleshooting live control systems in production environments

• Ability to participate in a 24/7 on-call rotation